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Careers at NXG Thrive

Crisis Text Volunteer Programme

Apply to provide real-time, text-based support to people experiencing emotional distress or crisis. This remote volunteer programme is intended for applicants currently enrolled on a recognised clinical or counselling pathway.

Start Your Application Back to Careers

Remote position

Text-based crisis support from a suitable private workspace.

Weekly commitment

At least four hours each week for a minimum of 12 months.

Training pathway

Applicants must be enrolled on an accepted professional route.

Safeguarding role

Volunteers must recognise and report safeguarding concerns.

About the programme

Support people through real-time written communication.

The programme is designed for suitable trainees who can work responsibly within clinical, professional and safeguarding requirements.

Volunteers provide text-based crisis support to people of all ages, including children and young people. The role requires calm communication, clear boundaries and the ability to respond appropriately to safeguarding concerns.

The application starts with mandatory eligibility questions. Applicants who do not meet the pathway, UK volunteering, regulated-activity or time-commitment requirements will not be able to continue.

Please answer every question accurately. Where an answer needs further discussion, the recruitment team may ask for more information during the next recruitment stage.

Do not enter detailed criminal-record, medical or other highly sensitive information in free-text fields.
Online application

Apply to the volunteer programme

Complete each section carefully. Required questions are marked with an asterisk.

Applicant details Step 1 of 8
Step 1 of 8

Applicant details

Enter your contact information exactly as you would like it to appear on your application.

Please enter your first name.
Please enter your last name.
Please enter a valid email address.
Please enter your phone number.
Please enter your town or city.
Please enter your postcode.
Step 2 of 8

Eligibility gateway

These questions determine whether you can continue to the remaining sections.

Are you currently enrolled on a recognised clinical or counselling registration pathway? *
Please select your registration pathway.
Maximum 50 words. 0 / 50 words
Enter your course details within 50 words.
Do you have the right to work and volunteer in the United Kingdom? *
Please select one option.
Step 3 of 8

DBS and safeguarding

A disclosure or previous process does not automatically stop an application unless stated.

Do you have any existing DBS disclosures, cautions, warnings, reprimands or convictions? *
Please select one option.
Do you understand that you must recognise and report safeguarding concerns? *
Please select one option.
Have you ever been the subject of a safeguarding investigation, disciplinary procedure or fitness-to-practise referral? *
Please select one option.
Are you aware of any reason why you should not work in regulated activity with children or vulnerable adults? *
Please select one option.
Step 4 of 8

Commitment and availability

The service operates 24 hours a day, seven days a week.

Can you commit a minimum of four hours per week, every week, for at least 12 months? *
Please select one option.
Which shift patterns are you realistically available for? *
Select at least one shift pattern.
Enter “None” if there are no planned periods. 0 / 100 words
Please answer within 100 words.
Step 5 of 8

Employment history and references

These questions form part of the safer recruitment process.

Can you provide a continuous record of your activity from age 16 to the present, with explanations for gaps of three months or longer? *
Please select one option.
Briefly confirm who you can provide. Do not enter full contact details yet. 0 / 100 words
Please answer within 100 words.
Step 6 of 8

Technical and environmental requirements

The role is carried out remotely and requires a reliable, private setup.

Do you have reliable broadband and a personal computer or laptop suitable for remote clinical work? *
Please select one option.
Can you work from a stable, private home environment where conversations cannot be overheard by others? *
Please select one option.
Step 7 of 8

Motivation, experience and CV

Tell the recruitment team why this type of crisis support interests you.

Strict maximum of 100 words. 0 / 100 words
Provide your answer within 100 words.
Do you have prior experience in mental health support, peer support, crisis lines, helplines or text-based volunteering? *
Please select one option.
Maximum 100 words. 0 / 100 words
Please answer within 100 words.
Do you hold Mental Health First Aid, ASIST or equivalent crisis-intervention training? *
Please select one option.
Please enter the training details.
Upload your current CV *
Upload a valid CV of 5 MB or less.
Accept all required declarations.
Step 8 of 8

Review and submit

Check the information below before submitting.

Application submitted

Thank you for applying to the NXG Thrive Crisis Text Volunteer Programme.

How your information will be used

Information submitted through this application will be used by NXG Thrive to assess suitability for the volunteer role and manage the recruitment process.

Please do not provide unnecessary medical information, detailed criminal-record information or other highly sensitive data in free-text responses.

Read the NXG Thrive Privacy Policy .

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